Last Updated: August 1, 2026
Thank you for purchasing a Product from FreshSTL (operated by Yassine Bouomrine).
Our order process is conducted by our online reseller Whop.com (or Whop). Whop acts as the authorized reseller and Merchant of Record for all purchases of digital products created and sold on FreshSTL.
This Policy details when you may be entitled to withdraw a Transaction and/or receive a refund, and how to request one. It applies to Transactions completed by Consumers and Businesses.
If local consumer protection laws or a Supplier of a Product provides you with additional or non-waivable rights, the highest level of rights will always apply. Nothing in this Policy limits your mandatory consumer rights.
For any questions about this Policy or to request a refund, please visit Whop's Buyer support site at https://whop.com/support or contact us at support@freshstl.com.
This Policy forms part of Whop Buyer Terms and Conditions, and is subject to their terms and definitions. If there is any inconsistency, Whop Buyer Terms and Conditions will apply.
1.1. Unless required by applicable law, all Transactions are non-refundable and non-exchangeable except as specified in this Policy.
1.2. Whop may issue refunds on a discretionary basis (see section 7 below) or if you exercise an applicable statutory withdrawal or refund right (see section 2 below).
1.3. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
1.4. This Policy does not affect consumer rights in relation to Products which are not as described, faulty or not fit for purpose (see section 4 below).
1.5. Refund requests must be made within the applicable statutory or discretionary period described below.
1.6. If you receive a refund in accordance with this Policy, access to the relevant Product will cease immediately, and all associated digital asset licenses are revoked.
2.1. Where local consumer protection laws grant unconditional “withdrawal” rights, those rights apply and override this Policy and any Supplier policy. Where regional differences apply, Whop applies the highest standard of protection across the relevant country, which is reflected below.
3.1. To withdraw, cancel and/or request a refund, contact Whop or FreshSTL using one of the following methods:
3.2. If eligible, refunds will be processed using the same payment method where possible and within 14 days of approval of the request.
3.3. Whop’s transaction records will be used to verify eligibility and timing but will not override your statutory rights.
If you experience persistent technical issues with the Product you purchased (such as a corrupted STL file or file loading failure):
5.1. Refund eligibility for add-ons and one-time Transactions follows the same criteria as the main Transaction, unless local law provides otherwise.
6.1. We encourage you to contact Whop or FreshSTL prior to raising a request for a chargeback or raising a dispute with your bank, card issuer, or payment provider.
6.2. If you initiate a chargeback or payment reversal, access to the relevant Product may be temporarily suspended while the matter is reviewed.
7.1. Whop may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date.
7.2. All refund requests are reviewed on a case-by-case basis. Whop may approve a refund in full, approve a partial refund, or decline the request.
This Policy is subject to Whop's official updates. The version in effect at the time of your Transaction governs that transaction.
Effective Date: 31 March 2026